General terms and conditions

In general

These sales conditions apply to all sales of goods and services (products) from Nordsuvenir AS to consumers. The terms of sale together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase.

If you are under 18 years of age, you cannot shop with us as we do not send parcels against cash on delivery.

Parter

The seller is: Nordsuvenir AS, Kassfabrikkveien 5, and may hereinafter be referred to as we or us.

Buyer is: the person stated as the buyer in the order, and is hereinafter referred to as you, you, your or your.

Order and agreement process

Your order is binding when the order is registered on our server (computer). We are also bound by your order if it does not deviate from what is offered by us in our online shop, our marketing or in any other way.

You still have the right to withdraw from the purchase in accordance with the Act on the right of withdrawal. When we receive your order, we will confirm the order and automatically send you an order confirmation. Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order.

Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. You still have the right to enforce your original order if it is in accordance with what we have offered. Exceptions may occur.

Information provided in the online store

We strive to give our customers as correct information about our products as possible. We reserve the right, however, that typographical errors may occur, which may mean that we cannot deliver according to information provided in our online store, our marketing or otherwise.

Furthermore, we reserve the right to cancel your order or part of it, if the product is sold out. In the case of sold-out situations, you will be notified of this, possibly together with information about what we can offer instead. You will have the option to accept our new offer with the changes we specify in relation to your order, or cancel the order.

Prices

All prices include VAT. The total cost of the purchase will appear before ordering and include all expenses associated with the purchase such as expenses for postage, shipping, packaging etc.

Payment

Payment for goods and services can be made in the following ways:

• Credit cards: VISA, Mastercard.

• Klarna invoice

• Klarna Account

Unclaimed packages will be charged a fee of NOK 200 enough to cover our expenses for shipping, return shipping and packaging.

Delivery and delay

Delivery of the products takes place in the manner, at the place and at the time indicated on the order confirmation. We bear the risk for the products until they are taken over by you, i.e. when you have received the products in your possession.

If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about and possibly when delivery can take place, or whether the product(s) are sold out.

Depending on the nature of the products and the length of the delay, you can, depending on the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.

ATTENTION! We only send packages within Norway, with the exception of Svalbard and Jan Mayen.

Examination of the products

After you have received the products, you should, as soon as you have the opportunity to do so, check whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products otherwise have faults or deficiencies.

Complaint

The Consumer Purchase Act of 21 June.

If an error or defect is discovered, the consumer must, within a reasonable time after he or she discovered, or should have discovered it, notify the seller that he or she wants to invoke the defect (complaint).

The deadline for advertising is nevertheless not shorter than two months from the time when the consumer discovered the defect. Complaints must be made no later than two years after the consumer took possession of the item. If the thing or parts of it are intended to last significantly longer in normal use, the deadline for advertising is five years.

If the consumer does not complain in time, the right to assert the defect is lost. A defect that appears within six months of the consumer taking possession of the thing (normally the time of delivery) shall be presumed to have existed when the risk passed.

Notification of errors and defects in the products can be given to us orally or in writing. For reasons of evidence, we recommend that the complaint be sent to us in writing, primarily by applying for a return on our website. Support and returns

If there is a defect in the item and the consumer has complained within the aforementioned deadlines, the consumer can assert the following defect rights:

• Withhold the purchase price

• Under certain conditions, choose between correction or redelivery

• Require cancellation if the defect is not insignificant (provided that the goods are in the same condition and quantity)

• Demand compensation

If the seller’s correction or redelivery will result in the consumer being prevented from using the item for more than a week (we interpret this as running from the time the item has been received by Nordsuvenir AS), the consumer has, under certain conditions, the right to demand that a replacement item be made available at the expense of the seller.

As a general rule, the seller is not entitled to make more than two attempts at rectification or redelivery for the same defect.

If there is no defect, the seller can only demand payment for investigations that have been necessary to determine whether there is a defect, and payment for repairing the thing, if the seller has made the consumer expressly aware that he or she must cover such costs.

If the customer, on his own initiative, takes measures to remedy the deficiency beyond what may have been agreed with Nordsuvenir AS, Nordsuvenir AS will not pay these expenses.

Guarantee

Our guarantees do not imply any restrictions on the complaint deadline for goods according to the Consumer Purchase Act.

Right of withdrawal

The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and to certain services (see exceptions in the last paragraph).

The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period).

If you have not received a right of withdrawal form either in the order confirmation or upon delivery of the products, this period is extended to three months.

In order for the right of withdrawal to be exercised, the product must be delivered to us in approximately the same quantity and condition as you received it.

All products must be returned to us within a reasonable time. Any return shipping must be paid for by you. You bear the risk of the transport back to us.

We are obliged to pay back to you what you have paid, including postage for the shipment to you, handling fees, customs duties, collection fees, etc. This only applies when the entire purchase is returned. Refunds must be made within fourteen days after we receive the product from you.

The product is sent back to us in the original packaging.

The right of withdrawal does not apply to specially manufactured products such as all embroidered products.

Cancellation

To cancel an order, you must contact us as soon as possible, preferably by phone in order to be able to stop any production of embroidery.

Sales deposit

We have a lien on the delivered products until the purchase price, including interest and costs, has been paid in full.

Nordsuvenir AS has a sales pledge in the sold goods as security for its claim to the purchase price plus interest and costs, cf. 3-14 et seq. of the mortgage law. Only companies and public agencies are allowed to buy goods on credit, and a credit assessment will be carried out before the invoice is issued.

Prices and delivery

All prices are stated including VAT. and e.g. shipping, unless otherwise expressly stated.

The prices are constantly changing and we therefore reserve the right to change prices as a result of changed prices from our suppliers.

We reserve the right to refuse delivery of all goods based on price fluctuations and the stock situation. We also reserve the right to refuse delivery of all goods based on competition and all other reasons.

All delivery times stated by us must be considered indicative. Delivery time means the time of arrival of goods at our warehouse. Elapsed time for picking, packing and possible production is added before handing over the shipment to the carrier. When time is stated in the number of days, it means weekdays and the charterer’s time is always added. We reserve the right to deviate from and or change the stated delivery time without further notice.

Any price changes that occur after the time of ordering that are not due to errors (see below) do not have retroactive effect.

If there have been typographical or printing errors of a significant size on Nordsuvenir AS’s part, in advertisements etc. and/or in the online store that are greater than 15% of the normal retail price, Nordsuvenir AS can unilaterally change, delete or reject orders. This applies even if the customer has received an order confirmation or similar. However, such errors must be corrected within a reasonable time after the error is discovered.

Customer’s obligations

Anyone who is registered as a customer with Nordsuvenir AS is responsible for payment of the services provided by Nordsuvenir AS or its partners in accordance with these terms and conditions. The responsibility also includes the use of the customer’s access by others, including unauthorized use, as long as it cannot be demonstrated that the unauthorized use was made possible through negligence on the part of Nordsuvenir AS.

Extraordinary conditions

Nordsuvenir AS is only responsible for loss of the goods, if faults or defects have been proven. However, this does not apply if Nordsuvenir AS is expected to avoid or overcome the consequences of the relationship.

Nordsuvenir AS is not responsible for indirect losses as a result of defects unless the loss is caused by gross negligence or intent on the part of Nordsuvenir AS.

For consumer purchases, the terms cannot be worse than the terms in the law.

Change in the terms

Nordsuvenir AS reserves the right to change these terms and conditions, including as a result of changes in legislation.

Major force

If Nordsuvenir AS is prevented from delivering or making mandatory re-delivery or such a delivery obligation becomes unreasonably burdensome as a result of a labor conflict or any other circumstance when the parties cannot control it such as fire, war, mobilization or unforeseen military calls of similar scope, requisition, seizure, currency restrictions, riots and riots, shortage of means of transport, general shortage of goods, reduction in the supply of motive power, as well as shortages in or delays in deliveries from subcontractors or manufacturers as a result of such circumstances as dealt with in this point, Nordsuvenir AS is exempt from all liability other than in cases of complaints and credit it to the corresponding purchase price of the defective item. 

Disputes and choice of law

Disputes on the occasion of the conditions and related provisions, as well as disputes concerning the aforementioned and the following legal relationships fall under the ordinary courts.

Reservation

We reserve the right for typing errors and any price changes.

Images used on our pages are illustrative and may differ from the actual appearance of the item.

Please understand that errors may occur on the website. We apologize if this happens to you and reserve the right to any incorrect information!

Privacy

Customer data is not shared with/sold to a third party and is stored in accordance with Norwegian law. All transactions go through secure pages.

Copyright

All content on these websites is the property of Nordsuvenir AS and is protected according to, among other things, copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including e.g. mention of the products and weight, images/graphics, design and layout and other content on these websites may under no circumstances be downloaded, copied or used in any other way without this being explicitly permitted by mandatory legislation or with express prior written consent from Nordsuvenir AS .